These are replies to Frequently Asked Questions by QPower customers:

Q: Why does QPower have Factor 3 and Factor 5 queues? Why not some other factors?

A: Factor selection was a balancing of 4 considerations:

1. Offering attractive appreciation.

2. Offering a reasonable Predue Retirement value even at high appreciation.

3. Avoiding fractional calculations.

4. Retaining customer interest in queue speed.

Factor 3 is the lowest possible fraction which provides upto 200% appreciation, gives a PreDue Retirement value of 50% even at 100% appreciation and avoids fractional calculation while giving appreciation in multiples of 10s.

After this, Factor 5 is the next lowest factor which gives appreciation in multiple of 20s, avoiding fractions. Also, any factor higher than this would make the queue move too slow.

Q: Does QPower provide for multi-shop / multi-vendor situation within a Company - typically a multiplex or shopping mall?

A: Yes it does. It gives you shop / vendor analysis of Bill(s) encashed against Rebate Certificate(s).

Q: In accounting terms, how would you define the cash that comes in and the cash that goes out of the queue?

A:  Cash coming in is an Advance against Sale. Appreciation that you give is in the nature of  Sales Expense.

Q: What about integration of QPower with existing systems?

A: Accounting integration involves passing summary JVs. This is supported by Cash Inflow, Cash Outflow, Lists, Summaries and Totals that QPower provides.

Certain establishments already run some Loyalty or Reward schemes. They issue I-Cards to their customers. QPower provides for entry of these  I-Card numbers in customer details. So, a customer has to just present that I-Card  No. to refer to details in QPower.

Q: Do you customise QPower for individual customers?

A: We listen to our customers very closely. Useful feedback is incorporated in QPower upgrades.

Q: What is the upgrade policy?

A: Upgrades are provided as free dowmloads at the website.

Q: What about support?